Refund & Cancellation Policy
This policy explains the cancellation and refund terms that apply to one-on-one coaching, online courses and digital programmes offered by The Self-Care Coach.
1. One-on-One Coaching
Coaching fees are payable in advance and coaching operates on a month-to-month basis, with each coaching cycle lasting four weeks.
Clients wishing to discontinue coaching are required to provide at least 15 days’ written notice before their next billing date.
Fees already paid are non-refundable and will not be refunded on a pro-rata basis.
2. Online Courses & Digital Programmes
Full payment is required to secure your place in an online course or programme.
If you wish to cancel your participation before you have been granted access to the course, programme or any digital course materials, please contact The Self-Care Coach in writing as soon as possible. Any applicable cancellation fee will be determined according to the timing and circumstances of the cancellation.
Once access to the course, programme or digital materials has been provided, no refunds will be offered for cancellations or change of mind.
3. Cancellations by The Self-Care Coach
If The Self-Care Coach cancels an online course or digital programme before it begins, participants will receive a full refund.
Refund & Cancellation Requests
All cancellation and refund requests must be submitted in writing to liztheselfcarecoach@gmail.com.